Navigating Chaos

Course Description & Introduction

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. What isn’t reasonable is to expect no issues, chaos, or problems. Whether others are having a bad day, you have received bad news, or are frustrated with your current boss or colleagues, these are situations the best and the worst must prepare for, most likely through conversation. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them. All while restoring order to chaos. Empower yourself to remain calm and reach your peak performance.

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